How long will my order take to arrive?
*COVID19 UPDATE* Due to current circumstances, postal services worldwide are being affected and you may experience a delay in your delivery
Processing takes 2-3 business days.
USPS Media Mail (2-8 Business Days from time of shipment)
USPS First Class Mail or Priority Mail (2-3 Business Days from time of shipment)
International orders will be sent via First Class Mail and can take up to 2-4 weeks to arrive.
Do you track orders?
*COVID19 UPDATE* Currently the USPS has stopped updating the tracking info of many of the orders it processes. This does not mean your package is lost in the mail.
Yes! You will receive a notification email when your order has shipped including a tracking number, so you can track its progress all the way to your door. If you didn’t receive an email, feel free to reach out through our contact form!
Can I buy The Walters merchandise in bulk at a wholesale price?
Yes! We do offer wholesale pricing options for bulk orders. Please fill out the contact form, and we will be in touch with details.
*IMPORTANT NOTICE FOR INTERNATIONAL BUYERS:*
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Customs fees, taxes, and additional fees may apply for international shipments. We do not charge for these fees up front. Your local post office may hold the package until such fees are paid.
Please contact your local customs and/or post office for more information.
Any packages that are returned as “refused” or “unclaimed” will be refunded for the items sent back. *Shipping charges itself will not be refunded in such cases.*
I want to get in contact about something else
For all other order inquiries please fill out the contact form for assistance.